Shipping policy

Shipping and Delivery

• We offer various shipping options, with costs and estimated delivery times detailed on the Website.
• Delivery times are estimated and actual delivery times may vary due to factors beyond our control.
• We are not responsible for damages or losses occurring during shipment but will assist you in resolving such issues.

Return Policy

**Thank you for shopping at CE Silver. We strive to ensure that you are satisfied with your purchase. If you need to return or exchange an item, please follow our return policy:**

1. **Conditions for Return**
- Items must be unused, in their original packaging, with all tags and accessories included.
- Return requests must be made within 30 days of receiving the item.

2. **Non-Returnable Items**
- Customized items and engraved pieces.
- Discounted or clearance items.

3. **Return Process**
- Contact our customer service team with your order number and reason for return.
- Our team will provide you with a return authorization number and return address.
- Please include the return authorization number with your returned item.

4. **Return Shipping Costs**
- Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.

5. **Refund Processing**
- Refunds will be processed within 7 business days of receiving and inspecting the returned item. The refund will be issued to the original payment method.

6. **Exchange Processing**
- If you choose to exchange an item, we will process the exchange within 7 business days of receiving and inspecting the returned item.

7. **Damaged or Defective Items**
- If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or refund and cover the return shipping costs.

8. **Contact Us**
- For any return or exchange inquiries, please contact us via:
- Email: service@cesilver.com
- Phone: +86 17788709259
- Online contact form: Visit our "Contact Us" page